Legal notice

Legal Notice

【Chanlay International Trading Company】

【https://chanley-hk.myshopify.com】

This Legal Notice sets out important legal information about the operation of this website. This website is owned and operated by a Hong Kong unlimited company and primarily serves customers in Malaysia. By accessing and using this website, you acknowledge and agree to the terms set out below.

1. Website Operator

This website is owned and operated by:

【Chanlay International Trading Company】

Business Registration Number: 【41667055】

Registered Address: 【Room D,/F,On Hong Street,15-23 Yee Chong street, 【MongKok，Kowloon,Hong Kong】

Email: 【Chanley_hk@outlook.com】

Phone: 【+852 66324532】

We are a Hong Kong registered unlimited company. Our primary e-commerce operations are directed towards customers in Malaysia, and orders are fulfilled from our warehouse in Guangzhou, China.

2. Copyright Notice

All content on this website, including but not limited to text, graphics, logos, images, product photographs, product descriptions, audio clips, digital downloads, data compilations, and software, is the property of Chanlay International Trading Company or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

3. Trademarks

The trademarks, logos, and service marks displayed on this website are registered and unregistered trademarks of Chanlay International Trading Company and others. Nothing contained on this website should be construed as granting any licence or right to use any trademark without our prior written permission.

4. Cross-Border Nature of Transactions

Please be aware that your purchase involves a cross-border transaction. While we are a Hong Kong registered company and this website is operated from Hong Kong, your order will be shipped from our fulfilment centre in Guangzhou, China, to your delivery address in Malaysia.

By placing an order, you acknowledge and agree that:

Your order is placed with a Hong Kong company and is subject to the laws of the Hong Kong Special Administrative Region.

Your goods will be imported into Malaysia from China, and you may be subject to import duties, taxes, or customs clearance fees imposed by the Malaysian Royal Customs Department.

Delivery times may be affected by customs inspection and clearance procedures, which are beyond our control.

5. Import Duties and Taxes (Malaysia)

For orders shipped to Malaysia, please note the following:

All prices displayed on this website are in Malaysian Ringgit (MYR) unless otherwise stated.

The price you pay at checkout includes the cost of the item(s) and shipping fees only. It does not include any import duties, sales tax (SST), or other taxes that may be imposed by Malaysian customs authorities.

The recipient (you) is solely responsible for any customs duties, import taxes, or clearance fees levied by the Malaysian government. These charges must be paid to the courier or customs authority before delivery can be completed.

We have no control over customs charges and cannot predict their exact amount. For more information, please contact the Royal Malaysian Customs Department or visit www.customs.gov.my.

6. Disclaimer of Warranties

The information and materials on this website are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible by applicable law, Chanlay International Trading Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the functions contained in the materials on this website will be uninterrupted or error-free, that defects will be corrected, or that this website or the server that makes it available are free of viruses or other harmful components.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Chanlay International Trading Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your access to, use of, or inability to use this website or any content on it.

This limitation applies regardless of whether the damages are sought based on breach of contract, breach of warranty, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Notwithstanding the above, nothing in this Legal Notice shall exclude or limit our liability for fraud, death or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

8. Malaysian Consumer Rights

We respect and recognise the rights of our Malaysian customers under the Consumer Protection Act 1999 of Malaysia. This Legal Notice and our related policies (Terms of Service, Refund & Return Policy, Privacy Policy, and Shipping Policy) are provided in addition to your statutory consumer rights and are not intended to limit or exclude any rights you may have under Malaysian law.

If you are a consumer resident in Malaysia, you may have additional rights under the Consumer Protection Act 1999, including the right to receive goods of acceptable quality, fit for purpose, and matching their description. For more information about your consumer rights, you may contact the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) or visit www.kpdnhep.gov.my.

9. Third-Party Links

This website may contain links to third-party websites (e.g., payment processors, courier tracking sites, social media platforms) that are not owned or controlled by Chanlay International Trading Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

By using this website, you expressly relieve Chanlay International Trading Company from any and all liability arising from your use of any third-party website. We encourage you to review the terms and privacy policies of any third-party websites you visit.

10. Governing Law and Jurisdiction

This Legal Notice and your use of this website shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

Any dispute arising out of or in connection with this Legal Notice or your use of this website shall first be attempted to be resolved through good faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may submit the dispute to mediation. If mediation is unsuccessful, the parties agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.

Nothing in this section shall prevent a Malaysian consumer from bringing a claim in the courts of Malaysia if they so choose, where such claim relates to their statutory consumer rights under Malaysian law.

11. Related Legal Documents

For more detailed information about your rights and obligations when using this website, please refer to the following legal documents:

Refund & Return Policy — outlines our return and refund procedures.

Shipping Policy — describes our shipping methods, delivery times, and charges from Guangzhou, China.

12. Changes to This Legal Notice

We reserve the right to update, modify, or replace any part of this Legal Notice at any time without prior individual notice. Changes will be effective immediately upon posting to this page. Your continued use of this website following the posting of any changes constitutes acceptance of those changes.

The date of the last update will be displayed at the top of this page.